How We Work
Automation that holds when manual work starts breaking
Manual routing, reconciliation, exception handling, status chasing. This is where growth starts to hurt.
When automation drifts, edge cases multiply and trust drops.
We force clarity before we build so reliability and visibility can hold.
Where work breaks first
- Manual routing replaces clear rules.
- Reconciliation becomes a weekly ritual.
- Exceptions live in side channels and spreadsheets.
- Status chasing becomes its own workflow.
- Automation drifts, edge cases multiply, trust drops.
The reliability loop
- Manual work hides the process.
- Automation forces structure.
- Structure makes outcomes consistent.
- Consistent execution creates trustworthy signals: throughput, exceptions, drift.
- Those signals let teams tighten decisions over time.
Guardrails
What has to be true for automation to hold
These are the conditions that keep systems reliable and visible as you grow.
How we work together
Define Configure Automate
We automate boring, repeatable work so founders stay focused on profit-driving work. Each step is gated to prevent fragile automation and wasted months. A build is not guaranteed.
Clarity Sprint
Paid diagnostic that defines what should be automated, what should not, and what reliable automation requires.
- Workflow candidates prioritized by leverage for boring, repeatable work.
- Input and output boundaries for each workflow.
- Rules that can be decided once and held.
- Exception types and named owners.
- Manual fallback process for downtime or when automation is paused.
- Go or no-go decision with a base subscription plus usage estimate.
Useful even if no build happens.
Configuration Sprint
Productized setup that configures our workflow library to your environment without one-off logic.
- Select workflows from our workflow library.
- Map your inputs and outputs to our stable interfaces.
- Configure routing, thresholds, and notification recipients.
- Validate and dry-run with representative data.
- No edge-case one-off logic.
- No automating judgment without a committed policy owner.
This sprint is gated and only starts once you proceed into the subscription.
Run, Monitoring, and Versioned Updates
Subscription that runs the automation infrastructure, provides visibility, and maintains workflows over time.
- Monitoring for throughput, exceptions, and drift.
- Dashboards and controls to pause workflows, adjust recipients, and tune thresholds within approved bounds.
- Versioned improvements to the shared workflow library with safe rollouts.
- Notifications route to named owners with context.
- We monitor and notify quickly. Teams use the documented manual process if workflows are paused or down.
- No emergency response or live firefighting.
What you walk away with
- Workflow boundaries, ownership, and automation readiness.
- Rules that can be decided once and held.
- Named exception owners and a documented manual fallback.
- A clear go or no-go decision.
- Base subscription plus usage estimate if you proceed.
Useful even if you never hire us.
Scope
Clear yes/no boundaries
We are productized and standardized. The boundaries are what make the system reliable.
What we do
- Remove recurring manual work, reconciliation, and status chasing.
- Turn messy inputs into structured, owned workflows.
- Make exceptions visible, owned, and measurable with signals like throughput, exceptions, and drift.
- Deliver repeatable automation that runs without babysitting.
What we do not do
- Build bespoke workflows for edge cases or one-off logic.
- Automate decisions that require judgment without a committed policy owner.
- Offer emergency support or live firefighting.
- Use AI to make or override decisions.
How we deliver automation
Proof that the system holds
Repeatable structure, reliability checks, versioned change management.
Structure
Workflow library and stable interfaces.
- Repeatable patterns with explicit inputs and outputs.
- Configuration over custom logic.
Reliability
Monitoring, drift detection, owned exceptions.
- Throughput, exception, and drift monitoring.
- Exceptions route to named owners with context.
Change management
Versioned improvements without surprise.
- Versioned rules and interfaces with safe rollouts.
- Documented changes and rollback paths.
Automation & AI
How we use AI (and where we don’t)
AI is powerful, but only when it’s constrained. We use it to extract structure, not to make decisions. Rules decide outcomes, every time.
- AI extracts structure, not decisions.
- Rules decide outcomes, every time.
- If AI adds ambiguity, we do not use it.
Predictable behavior • Auditable decisions • Calm systems at scale
Pricing model
Aligned with throughput and value
Base subscription plus usage-based pricing tied to runs, events, or documents processed.
- Base subscription for running automation infrastructure, monitoring, and updates.
- Usage-based component aligned to throughput.
- We do not profit from chaos, firefighting, or rework.
Next step
Growth Readiness Check
A brief diagnostic that reveals how your operations hold up under growth and delivers a one-page Growth Readiness Snapshot.
Get Your Growth Readiness SnapshotTime required: ~5-7 minutes. No call required. No follow-up obligation.
What we'll ask
- Where recurring work breaks under growth
- How ownership, rules and handoffs are currently defined
- Where automation could help, or create risk
What you receive
- A one-page Growth Readiness Snapshot highlighting stable areas and pressure points
- Clear signals on what is safe to automate now and what should wait
- A summary of repeatable patterns we have seen support scale
Details
What we'll ask
- Where recurring work breaks under growth
- How ownership, rules and handoffs are currently defined
- Where automation could help, or create risk
What you receive
- A one-page Growth Readiness Snapshot highlighting stable areas and pressure points
- Clear signals on what is safe to automate now and what should wait
- A summary of repeatable patterns we have seen support scale